E.S. Fox Limited
  • Niagara Falls, ON, CAN
  • Full Time


Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator. E.S. Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical, casinos, hotels, hospitals, schools, and themed entertainment.

The company is headquartered in Niagara Falls, Ontario, and maintains full-service regional offices in Hamilton, Toronto, Port Robinson, Oshawa, Tiverton, Kingston, Sudbury, and Thunder Bay.

With a strong commitment to health, safety, and the protection of the environment, E.S. Fox Limited has earned a reputation as a people-first, environmentally conscious, socially responsible constructor.

The Niagara Falls, ON head office is looking for a dedicated, analytical and professional Computer Support Specialist to join the Information Technology team.


The Computer Support Specialist will focus on providing first and second level technology-related support for E.S. Fox Limited computer users. The position provides user support for all areas of IT including (but not limited to) applications, access credentials, telecom, networking, data & electronic security and desktop/laptops/printers (and any other IT devices). In addition to the support related work, this position will also be required to perform IT project work as required.


  • All E.S. Fox Limited computer users
  • E.S. Fox Management
  • Project Managers and Project Staff
  • Some external customers/partners/vendors


  • Log all incoming problems into our work order tracking system and assign tasks or escalate as needed.
  • Verifying correct information system audit / helpdesk application
  • Diagnose and resolve issues on Windows based desktop and laptops
  • Install and support MS Office; Project; Visio; Adobe; Symantec AV and BackupExec.
  • Desktop / Laptop imaging and deployment
  • Provisioning managed corporate Phone's and Tablets
  • Supporting Windows Operating Systems, including all aspects of a Windows based computer (printing, file-shares, security and networking configurations)
  • Install/update/configure computers as per instructions from IT Operations Manager
  • Update and maintain IT Departmental computer files
  • Monitoring system performance of desktop/laptops, servers and networks
  • Performing desktop/laptop, device, application updates as required/assigned
  • Maintain procedure documentation (Runbooks), including providing basic user training and proactive support as required (e.g. showing the user how to do something properly)
  • Provide Help Desk administration as required add/update work orders to keep all open work orders current
  • Distribute reports, manage system printers (confidentiality required)
  • Any other tasks assigned by the IT Operations Manager or Corporate IT Manager
  • Occasional travel to job sites and/or remote offices to provide Helpdesk support or deploy computers


  • Completion of a College level diploma or another similar type program in computer science, network administration, web technology or in a related field is required
  • Certification or training provided by software or hardware vendors is an asset
  • Knowledge and understanding of standard networking principles and protocols is an asset


  • Experience in Microsoft and end user software (as above) in a corporate environment is required
  • Minimum of two years in Computer related studies is required
  • Experience with Microsoft servers and its components is an asset
  • Minimum of 3 years' experience working to support Windows-based computers in a corporate environment
  • Must be able to lift, carry and transport computers, IT Supplies and/or IT Devices


  • Well organized
  • Excellent communicator
  • Team player
  • Demonstrates creativity, initiative and perseverance
  • Excellent decision making and problem solving skills

E.S. Fox Limited is an equal opportunity employer committed to providing an inclusive workplace. We will accommodate applicants with disabilities throughout the recruitment and selection process. Please advise Human Resources to ensure your accessibility needs are accommodated throughout this process.

E.S. Fox Limited
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